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Return and Refund Policy

Last updated: January 23, 2025

Thank you for choosing Team Salama for your service needs.

If, for any reason, you are not completely satisfied with the services we provide, we invite you to review our policy on refunds and cancellations.

Interpretation and Definitions

Interpretation

The words with initial capital letters have specific meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

  • Company: Refers to Team Salama, Port Said.
  • Service: Refers to the offerings provided by Team Salama through our Website.
  • Order: A request made by You to purchase our Service.
  • Website: Refers to Team Salama, accessible from https://youssefslama.com/.
  • You: Refers to the individual or legal entity accessing or using our Service.

Your Cancellation Rights

You are entitled to cancel your service order within 2 Hours from the date of purchase without providing any reason.

Cancellation Deadline

The deadline for cancellation is 2 Hours from the date of purchase.

How to Cancel

To exercise your right of cancellation, you must notify us by providing a clear statement of your decision. You can inform us via:

  • Phone: +201270096399

We will process your refund no later than 14 days from the date we receive your cancellation request. The refund will be made using the same payment method used for the original transaction, and no additional fees will be charged.

Conditions for Refunds

For a refund to be processed, the following conditions must be met:

  • The service must not have been delivered or initiated.
  • The cancellation request must be made within the specified 7-day period.

Non-Refundable Services

The following services cannot be refunded:

  • Services that have already been delivered or partially completed.
  • Custom or personalized services specifically tailored to your requirements.
  • Services that involve third-party platforms or integrations, once initiated.

We reserve the right to refuse refunds for any service that does not meet the above conditions.

Gift Certificates

If the service was purchased as a gift and was marked as such during checkout, any approved refund will be issued as a gift credit.

Contact Us

If you have any questions about our Return and Refund Policy, you can contact us:

  • Phone: +201270096399